Complaints & Feedback
If you have any specific complaints about our service these should be made initailly to the Practice Manager, reception staff will advise you about how to do this. We will do our best to resolve complaints as quickly as possible through our complaints procedure. A leaflet about the process is available at the reception desk.
The Practice always strives to improve our services and therefore welcomes suggestions and feedback regarding your experience at the practice.
The NHS Friends and Family test
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.